Appendix 1: Journey Log including Call-in Procedure
This procedure relies on staff ensuring timely and effective communication with a nominated call-in
person (1st Contact) based on the detailed call-in schedule outlined below. Where multiple staff are
operating together, one staff member will be designated as the responsible party to avoid
assumptions about call-in responsibility.
The standard procedure is for the staff member’s direct manager to be assigned as 1st Contact and
send a text message to the field staff at each designated check-in time. If the staff member does not
acknowledge the text within 1 hour, the 1st Contact must call the field staff. If this is unsuccessful,
they must attempt to contact another field contact (if applicable) and repeat the procedure.
The Journey Log must be prepared carefully and consider limited communications availability
(e.g. mobile reception) in areas travelling to and from fieldworks and where fieldworks are undertaken.
The journey log will specify contact details for field staff (name, phone number, email, etc.).
Call-in Schedule
-
Text message/phone call to 1st Contact before departing office/home.
1st Contact to acknowledge within 1 hour.
-
Text message/phone call to 1st Contact upon arrival and/or at 2-hour intervals (if applicable).
1st Contact to acknowledge within 1 hour.
-
Text message/phone call to 1st Contact before departing site.
1st Contact to acknowledge within 1 hour.
-
Text message/phone call to 1st Contact upon arrival to accommodation/home and/or at 2-hour
intervals (if applicable). 1st Contact to acknowledge within 1 hour.
Should the 1st Contact not respond within the designated time, refer to the additional 2nd contacts:
- Admin Manager.
- If there is no response within the designated time, refer to Table 2: Emergency Response Procedure.
- If the field staff does not call in at the designated time, refer to Table 2: Emergency Response Procedure.
Appendix 2: Emergency Response Procedure
The emergency response procedure is an office-based system designed to protect field staff in the
event of an incident. The nominated call-in person (1st Contact) must notify HWB’s director and the
course of action going forward must be agreed upon with a director. If warranted, the SES will be
contacted. If required, the staff member’s next of kin will be contacted.
If triggered by an emergency phone call, appropriate immediate action will be taken depending on the
severity and urgency of the incident. The nominated call-in person must notify HWB’s director and
agree the course of action with a director. If warranted, the SES will be contacted. If required, the
staff member’s next of kin will be contacted.
If triggered by the failure of field staff to notify the nominated call-in person at the designated time,
the actions set out in the following table will be taken. These actions are designed to establish
contact with the field staff to ensure their safety, followed by contacting emergency services if
contact cannot be established. The table is based on the scenario where communication cannot be
established with the staff and the SES needs to be contacted.
Table 2: Emergency Response Actions
| Event |
Action |
|
Field staff fails to make contact at designated call-in time.
|
1st Contact calls field staff.
|
|
1st Contact cannot reach the field staff.
|
1st Contact sends SMS to field staff asking for urgent reply.
|
|
No reply from field staff within 30 minutes.
|
1st Contact calls 2nd Contact to establish whether and when they were last in contact with field
staff, then attempts to establish contact with field staff again.
|
|
No assurance that staff are safe; no reply from field staff.
|
1st Contact calls the client on site (if applicable) or accommodation. Ask if there are pubs, clubs or
likely venues field staff might visit and contact those as well. Continue trying to establish direct
contact with field staff.
|
|
No assurance that staff are safe; no reply from field staff.
|
1st Contact calls the field staff’s emergency contact to determine whether and when they were
last in contact. Continue trying to establish direct contact with field staff.
|
|
No assurance that staff are safe; no reply from field staff.
|
Attempt to establish direct contact with field staff one last time. If unsuccessful, contact
emergency services.
|